Frequently Asked Questions

Cancellation Policy

Since we are a seasonal business, all bookings are subject to a strict 7-day cancellation policy. The charge will not be refunded if you cancel within 7-days of your cruise. Trips may be rescheduled, but are subject to availability. Cancelations within 7-days will not be refunded for any reason, including sudden illness or injury. Be prepared to lose your deposit if you do not show up for your cruise.

What if weather does not cooperate?

If the weather is unfavorable and the Captain calls off the activity, the tour may be rescheduled for a later time or a full refund will be issued. This decision is at the Captain’s discretion. Temperature, the color of the water, and overcast days do not apply to a weather-related cancelation.

Can we bring our own food and drinks?

Absolutely! We will provide a cooler filled with ice and we encourage you to fill it with your favorite food and drinks. Take full advantage of having a captain responsible for driving while you enjoy the day!

What is included in the cruise?

Besides helping you create memories to last a lifetime, we also include a licensed captain, Bluetooth speaker, water floats, cooler filled with ice, snorkeling gear, and Coast Guard Approved life jackets! 

What should I pack?

Pack like you would when visiting the beach or pool. Towels, sunscreen, swimsuits, coverups, drinks, snacks, water games, and floats are all recommended. You may also want to bring cash for Crab Island vendors if you would like to use their services, and gratuity for captain and crew (optional, but customary and appreciated!). 

How many people can your boat hold?

The boat comfortably seats a party of 6 adventure seekers! Groups are limited to 6 by the Coast Guard. Cruising on our boat will feel more like riding in a private limousine. If you have a larger party, you may call or text 937-782-8120 to book multiple boats for your adventure!

What should we expect on the cruises?

The majority of your charter is spent on Crab Island, however, we can take you to look for dolphins, cruise through the Destin Harbor, drive to restaurants on the water, or go snorkeling before we go to Crab Island if you choose.

Should we tip the captain?

Yes! Your captain’s number one priority is your safety, but making sure you have a great time is a close second! A tip always helps a captain know that you enjoyed your trip. Your captain works hard to make sure you have a wonderful trip. A 15-20% tip is industry standard.

Payment Information

When you book a trip, your card will be charged the full amount of the trip to reserve your spot. In the event that you cancel your trip, this deposit may be refunded in accordance with the cancellation policy below.

Do babies count as passengers?

Yes. The United States Coast Guard counts every living, breathing person on the boat as a passenger on the vessel. We are legally only allowed to carry a certain number of total passengers (plus captain and crew). 

What if we have more than 6 people in our group?

We can usually accommodate parties up to 24 people with enough notice. Please call 937-782-8120 to see if we have availability. We can only hold 6 people per boat, so if you have 7 people, for example, you would need two boats. When you have multiple boats, they leave from the exact location and park right next to each other at Crab Island, so your party is never split up. 

Is there shade on the boat?

Yes, we are the only pontoon charter with a double bimini, which means the entire boat could be under shade at your request. We usually only have one bimini open, but we are happy to open both if you would prefer shade over sunbathing. 

Where does our cruise begin and end?

What better place to begin your adventure than the Destin Marina! The address is 7 Calhoun Ave. Destin FL 32541. This Marina has been a Destin staple since the 1970s and is operated by friendly locals who have lived in the area for generations. Feel free to stock up on beer, drinks, and snacks upon your arrival for even more convinence.

Will we have access to a restroom?

Yes, however, there is not a restroom on the boat. Your captain will be aware of multiple restrooms around Crab Island and the Destin Harbor, in case of emergency. We recommend going before your cruise so you do not have to take time away from your cruise for a restroom break!

Can we go into The Gulf of Mexico?

Unfortunately, due to the waves and strong currents, pontoons are prohibited from entering the Gulf of Mexico. However, we still see plenty of sea life in the Jetties, Harbor, Crab Island, and surrounding areas. 

Do I need a boaters license?

You do not need a boaters license. The benefit of booking a private charter is that a qualified USCG licensed captain will drive the boat for you.

Does the water really look like the pictures?

We are very lucky that so many days here in Destin look exactly like the beautiful photos and videos on our website and other marketing materials. However, you should be aware that all of our water adventures are outdoors and influenced by Mother Nature. Many days the water is crystal clear and aquamarine in color; others are not. Though we hope that every day is perfect, we are not in control of the wind, waves, tides, clouds, rain, or underwater sea life. 

My kids get bored easily, what is there to do at Crab Island?

Crab Island is a unique experience for kids of all ages. After hopping on our boat, you can expect an expedition to look for dolphins. These are usually a major highlight of the trip. After we will spend some time driving through the Destin Harbor, checking out the pirate ship, fishing boats, zipline, Harry T’s light house and much more! Children are usually in awe at the wonder of the East Pass rocks and crystal blue water. Finally, we anchor at Crab Island where we blow up a huge Twister mat for tumbling, playing and floating. The twister mat is always a big hit! After an hour or so of swimming and playing the kids have usually worked up an appetite for one of the vendors on Crab Island. The Ice Cream boat that drives by is quite the attention grabber for young hungry eyes. Parents usually opt for the fresh pineapple and coconut boat. Some children get excited about snorkeling at Crab Island, while others tend to be more focused on watching the wide variety of boats driving by. It is definitely a vacation they will be talking about for years to come!

Are dolphin sightings guaranteed?

Although it is extremely rare not to see dolphins on a cruise, it happens occasionally. Dolphins are wild animals. Somedays they are shy, somedays they are off following the food, somedays they are simply hard to find. We spend every day on the water, which allows us to know their favorite spots and their habits according to the time of day. Dolphins love to keep us on our toes, but we always make a valiant effort trying to find them! 

Is the water park set up at Crab Island?

Sadly, it is not! The city added regulations to overnight mooring at Crab Island, which coincidentally did away with the water park as it would usually take weeks to set up. We know this is disappointing to those who have seen videos of the waterpark that are still surfacing on social media and YouTube today.